Refund policy

Returns and Exchanges Policy

We want you to love your handcrafted jewelry. Because most of our pieces are customized and made specifically for you, our return process is structured to maintain the highest quality and hygiene standards for all of our customers.

Return Window and Authorization If there is an issue with your order, you must contact us within 3 days of delivery.

Please do not mail any items back without notifying us and receiving prior authorization. Once your return is authorized, the package must be postmarked and shipped back to us within 7 days. All jewelry must be returned in its original, unused condition and include the original packaging.

Return Processing and Security For the protection of both our shop and our customers, all return packages are subject to video recording during the unboxing process. This verifies the safe receipt of the merchandise and ensures the contents exactly match the authorized return request.

Non-Returnable Items (Final Sale) For your protection and in the interest of hygiene, piercing jewelry—including earrings and ear climbers—is considered an intimate item and cannot be returned or exchanged. 

Additionally, all personalized pieces are final sale. Any item that is not eligible for a return will be clearly noted in its individual product listing.

Refunds, Shipping, and Restocking Fees Once your authorized return is received and inspected, refunds will be issued to your original payment method with the following deductions:

  • Shipping Costs: Original shipping and handling charges are non-refundable.

  • Free Shipping Deduction: If your original order qualified for free shipping, an $8.00 fee per returned item will be deducted from your refund.

  • Restocking Fee: All authorized returns are subject to a restocking fee of either 25% or a flat $5.00 per item (whichever amount is strictly lesser).